Melia Vinpearl Phu Quoc

Our beachfront villa was perfectly located at the resort. It was clean, roomy, elegant and just steps away from beachfront. It was almost like heaven on earth during our 5-night stay.

Where to start. I have stayed in some of the best hotels in the world, including the Emirates Palace and I have to say the Melia VinPearl was simply the best. We stayed with Melia in Palma in August and it was not great and we were a little apprehensive in staying with Melia so far away from home. One of our party has a severe Nut allergy, and with the language barrier we were very worried. We e mailed the guest services a number of times and we were still worried. As a individual who heads up a hotel company, I have really exacting standards. With this in mind and the Nut allergy issue we were all quite concerned. These concerns were addressed sympathetically and with a genuine desire to ensure we had a amazing stay. We checked in and were assigned our very own guest services manager. Vyan. What a absolute amazing person. Vyan worked tirelessly to make sure that anything and everything that we needed was provided. she went way above and beyond to make sure that we were so well looked after it was unreal. We have to say that she is a credit to the hotel and a phenomenal asset to the property. We had a villa and all we can say is wow. It was absolutel stunning. From the massive bedrooms to the private pool the entire villa was just amazing. Moving onto the food, it was simply divine. We were assigned a executive chef.. Stephen. What a absolute credit to the hotel. A truly lovely and humble gentleman. He took the issue of the nut allergy extremely seriousl. He personally prepared fresh food with no nuts. He even ensure red that the hotel purchased new pans and new oil so that there was no cross contamination. The food was simply stunning and we cannot thank Stephen enough for looking after us. Jonas the Food and Beverage manager was brilliant. Despite just joining the hotel, he worked tirelessly to make sure that all guests we looked after. Antonio assistant executive manager- wow simply the best. Overall simply amazing Thank you to all at the Melia VinPearl

Villa is large with modern luxurious furniture. The kitchen is large but mostly useless. We tried multiple times to have some cooking utensils but they could not provide. Not even spoons or forks. There were ants and small insects in our kitchen. We understand the surroundings and the grass but this is not acceptable from a 5-star property and that too from the Melia brand. and LIZARDS OMG. There are lizards everywhere. We noticed 5 small lizards in the pool side, 3 at the front, and 2 inside the villa. So I assume the housekeeping is not done very well. Breakfast: simply amazing. The variety and quality of food is superb. The staff at the breakfast restaurant was very attentive and caring. They also brought some Indian vegetarian meal items for us and we appreciate them for this extra effort. The private beach is pretty and clean, though the sea was rough during our stay, so we could not swim. They also have bicycles available. Overall: Property facility 5/5, Food 5/5, Housekeeping 2/5.

everything was good, the staff were friendly, helful. Kind of cool that moving around by tuk tuk 24/7 cos the compound is big, we liked it. we enjoy the pool very much, very private and comfortable.

Huge villa complex, really suitable for a family or a group, villas are spacious, same as on pictures, the private beach is clean, nice with amazing sunsets, property provides free tuk tuk inside and free shuttle busses to nearby attractions, complimentary pick up and drop off to airport, the staff was well trained and very professional. The place is perfect for quiet family vacation!