Melia Vinpearl Phu Quoc

Our beachfront villa was perfectly located at the resort. It was clean, roomy, elegant and just steps away from beachfront. It was almost like heaven on earth during our 5-night stay.

Where to start. I have stayed in some of the best hotels in the world, including the Emirates Palace and I have to say the Melia VinPearl was simply the best. We stayed with Melia in Palma in August and it was not great and we were a little apprehensive in staying with Melia so far away from home. One of our party has a severe Nut allergy, and with the language barrier we were very worried. We e mailed the guest services a number of times and we were still worried. As a individual who heads up a hotel company, I have really exacting standards. With this in mind and the Nut allergy issue we were all quite concerned. These concerns were addressed sympathetically and with a genuine desire to ensure we had a amazing stay. We checked in and were assigned our very own guest services manager. Vyan. What a absolute amazing person. Vyan worked tirelessly to make sure that anything and everything that we needed was provided. she went way above and beyond to make sure that we were so well looked after it was unreal. We have to say that she is a credit to the hotel and a phenomenal asset to the property. We had a villa and all we can say is wow. It was absolutel stunning. From the massive bedrooms to the private pool the entire villa was just amazing. Moving onto the food, it was simply divine. We were assigned a executive chef.. Stephen. What a absolute credit to the hotel. A truly lovely and humble gentleman. He took the issue of the nut allergy extremely seriousl. He personally prepared fresh food with no nuts. He even ensure red that the hotel purchased new pans and new oil so that there was no cross contamination. The food was simply stunning and we cannot thank Stephen enough for looking after us. Jonas the Food and Beverage manager was brilliant. Despite just joining the hotel, he worked tirelessly to make sure that all guests we looked after. Antonio assistant executive manager- wow simply the best. Overall simply amazing Thank you to all at the Melia VinPearl

We loved our stay at Melia. I saw a lot of previous reviews and concerns and we personally couldn’t relate. The shuttle service was very efficient for us and we used it probably 6 times a day. The staff really go out of their way to make sure you have an amazing stay. We traveled with a 1.5 year old and they really made sure she was having fun. The kids club was a life saver for us. It is true that none of the kitchen stuff works, but you don’t really need it other than the fridge (which does work). We loved our time here. You’re constantly greeted with smiles and care. What more can you really ask for ?

Thank you the Melia Vinpearl Phu Quoc giving me a great de luxe hospitality experience and relaxation accommodation. Thank you main lobby staff Jennie warm hospitality welcome me. Tracy helped me to call VietJet for the flight issues for my mother. Deep impression of Mr. Win’s great hospitality and smile. Thank you Lucy as a butler helping me to book cars and provide me useful information immediately about my staying. Thank you Thin and her team in 1982 bar provided me cocktails and comfortable and luxury ambience for relaxing drinks time. Melia Vinpearl’s perfect experience, I will definitely come to stay again soon. Thanks all of you!

For a start they gave us a free upgrade which was unexpected but delightful. The villa they provided was exquisite and grande to say the least! The private pool was one of the best pools I've swam in! The design of the rooms were elegant and the bed was super comfortable, the best sleep I've had. The breakfast was delicious and diverse with many dishes to choose from. The room service including the buggies were quick and the guest service was superb, especially Anna who accommodated us during check in and was very friendly, caring and superb throughout our entire trip. I also love how you can contact the staff 24/7 and love how the hotel organises a shuttle to take you to the main attractions, as well as the airport, round-trip, free of charge! Eveything was well planned and efficient! The resort has a nice beach as well with access to game rooms, a spa and many pools! They also gave us a gift upon check out!